Terms of sale

The seller

The products are sold by HaloTag SAS (placeholder), 1 rue de l’Exemple, 75001 Paris, France, described in our Legal notice.

You can reach us at contact@halotag.app.

Our products

HaloTag tags carry a QR code and a short code. When someone scans a tag you have activated, they can reach you through the HaloTag service without seeing your contact details.

The main characteristics of each product, its price and what it contains are described on its page in the shop. Colours may differ slightly from the pictures.

Products are offered while stock lasts: the shop shows what can be ordered. If a product runs out after you have paid, we tell you and refund you in full without delay.

Prices

Prices are in euros and include VAT. Delivery costs are added to the price: €3.90 per order, free when the subtotal of your order is €30.00 or more. The total is shown in your cart, and again on the payment page before you pay.

The price that applies is the one shown when you place your order.

Placing an order

To order, you need a free HaloTag account: your orders and the tags you buy are shown in it.

Add the products you want to your cart. In the cart you can check and change what you are buying, see the delivery costs and the total, and correct any mistake.

Accept these terms, then continue to the secure payment page, where you enter your delivery address and your payment details. Your order is placed when you click the payment button, and the contract is concluded when your payment is accepted.

We confirm your order by email and in your HaloTag account, where you can follow it. We keep a record of your order and of the version of these terms you accepted.

Payment

You pay when you order, by card or by another means offered on the payment page. Payments are processed by our payment provider, Stripe; we never see your card details.

If the payment fails or is not completed within an hour, the order is cancelled and nothing is charged.

Delivery

We deliver to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, and Slovakia.

We send your order within 3 working days of your payment, and you receive it at the latest 30 days after your order. You can follow it in your HaloTag account, where you also find the tracking number once the parcel is on its way.

If your order does not arrive in time, tell us at contact@halotag.app. If we still do not deliver within the reasonable additional period you then give us, you may cancel the order and we refund you in full.

The goods travel at our risk until you, or someone you designate, receive them.

Your right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods. If your order arrives in several parcels, the period runs from the day you receive the last one.

To exercise the right of withdrawal, you must inform us (HaloTag SAS (placeholder), 1 rue de l’Exemple, 75001 Paris, France, contact@halotag.app) of your decision to withdraw from this contract by an unequivocal statement, for example an email. You may use the Model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your message before the withdrawal period has expired.

If you withdraw from this contract, we reimburse all payments received from you, including the costs of delivery (except any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

Please send the goods back to 1 rue de l’Exemple, 75001 Paris, France without undue delay and in any event not later than 14 days from the day on which you tell us of your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Tags that are sent back are deactivated and never sold again as they are.

Legal guarantees

All our products benefit from the legal guarantee of conformity, for two years from delivery or longer where the law of your country provides, and from the legal guarantee against hidden defects. A lack of conformity that appears within two years of delivery is presumed to have existed at delivery.

Under the guarantee of conformity, you are entitled to have a defective product repaired or replaced free of charge. If that is impossible, or is not done within a reasonable time or without major inconvenience for you, you are entitled to a price reduction or to a full refund in return for the product.

Under the guarantee against hidden defects, you can, within two years of discovering a defect, return the product and be refunded, or keep it and obtain part of the price back.

To use a guarantee, write to contact@halotag.app with your order number and a description or a photo of the problem. Any costs of returning the product are then ours.

The HaloTag service

The online service that makes your tags useful is free and needs no subscription. Buying tags does not change what it offers: everything the service does also works with a printed QR code.

We do our best to keep the service available at all times, but we cannot guarantee that it is never interrupted, nor that a lost belonging, animal or person will be found.

In an emergency, call the local emergency number (112 in the European Union).

Liability

We are liable for the products we sell as the law provides. Nothing in these terms limits your rights as a consumer, nor our liability for death or personal injury, for fraud or for gross negligence.

Personal data

We use your account, order and delivery details to process your order, as explained in our Privacy policy.

Questions and complaints

For any question or complaint about an order, write to contact@halotag.app. We answer as quickly as we can.

If we cannot settle a complaint together, you can turn, free of charge, to the consumer mediator Consumer mediator (placeholder), after first writing to us.

Applicable law

These terms are governed by the law of the country where HaloTag SAS (placeholder) has its registered office. If you live in another country, you also keep the protection of the mandatory rules of the law of your country, and you can bring a dispute before the courts of the place where you live.

Changes to these terms

We may update these terms. Your order is governed by the version you accepted when ordering; the date at the top of this page shows the current version.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.